Ortho Customers Rank Company No. 1 in Service and Support for Sixth Consecutive Year
Company receives top customer rating across six categories in the 2021 IMV ServiceTrak™ Awards
In addition to maintaining its top service and support ranking, Ortho achieved the top ranking in the following categories:
- Overall Manufacturer Performance
- Customer Satisfaction
- Overall System Performance
- Phone/Remote Support Performance
- Clinical Application (LS) Support
- Overall Net Promoter Score
"A strong focus on customers and their patients is the foundation of Ortho's global culture, and we empower our more than 4,500 teammates across the world to deliver unparalleled customer service, regardless of job function," said
Globally, Ortho leads the IVD industry in customer experience. Combined, Ortho's service offerings create a comprehensive 360-degree view of the customer, allowing service to be expertly tailored to ensure the people and technology support needed to deliver exceptional patient care.
Ortho is known industrywide for Ortho Care Service and Support, a holistic customer experience program that provides real-time, personalized support and service to ensure labs are running efficiently. In addition to Ortho Care Service and Support, Ortho's comprehensive service offerings include: innovative mobile technology that assures a data-driven proactive review is part of every customer service visit and helps ensure continued uptime; E-CONNECTIVITY® Technology, which provides a real-time, secure, interactive connection between Ortho and the customer, greatly reducing the need for service visits, ongoing learning and development training; and a 24/7 global contact and a support center so the customer is always backed.
"We are honored by this extraordinary recognition from our customers and proud to partner with them to improve and save lives," said
"Ortho has been recognized once again for their continued excellence in product development and customer support, winning seven ServiceTrak™ Awards for Clinical Instruments including Best System Performance, Best Service and Best Customer Satisfaction," said Tom Ogburn, chief commercial officer at
More than 800,000 patients across the world are impacted by Ortho's tests each day. Because Every Test Is A Life™, Ortho provides hospitals, hospital networks, clinical laboratories and blood banks around the world with innovative technology and tools to ensure test results are fast, accurate and reliable. Ortho's customized solutions enhance clinical outcomes, improve efficiency, overcome lab staffing challenges and reduce costs.
From launching the first product to determine Rh+ or Rh- blood type, developing the world's first tests for the detection of antibodies against HIV and hepatitis C, introducing patented dry-slide technology, and marketing the first
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